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Enterprise Resource Planing (ERP) |
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| WelCome Satibha Net Technology | ||
SUPPORT |
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The Software Development Support Group is a skilled group of technical specialists.Satibha Net Technology(SNT) is support own software product and website projects. |
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Working within a small team, you’ll work to resolve critical customer issues escalated from the various support groups. |
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Reporting to software development (not customer service) you’ll address time-sensitive and at times highly technical issues for enterprise clients, this is far from a traditional support role. |
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| DEVELOPMENT SUPPORT LEVELS | ||
Level I - Basic support that provides access to a private project page on the Satibha Net Technology(SNT) for private one-to-one engineering collaboration with the SNT Development Support team, a guaranteed response time of three business days and up to fifty hours of Development Support |
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Level II - Enhanced support with a dedicated Technical Account Manager to manage, coordinate and resolve your support requests, basic account management services such as project kick-off sessions, status meeting’s and reports, escalation management, accelerated response time of two business days, and up to two hundred and fifty hours of Development Support. |
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Level III - Includes a dedicated Technical Account Manager, complete account management services, feature proposal management for partners who want to influence the direction of the SNT, a guaranteed response time of two business days, and up to five hundred hours of Development Support. |
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Level IV - The most complete level of Development Support available, suitable for larger support partners with multiple development projects, provides the best level of support and collaboration available to development support partner, access to all support services offered by the SNT Support group, guaranteed response time of one business day, and up to one thousand hours of Development Support. |
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| For more information, Contact 9871240084 of the SNT Development Support levels. | ||
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Project Details |
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Window Base Project |
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